General warranty terms
The warranty policy is applied from the date of signing the contract or handing over the product.
Warranty period (specified on warranty card)
- 05 years for natural wood products.
- 02 years for industrial wood products and sofa.
- 01 year for decorative products.
Cases where the warranty policy does not apply
The product is damaged due to improper use, improper use, not according to the instructions for use.
Product has expired warranty.
The product is damaged by the following cases:
- Exposure to direct sunlight.
- Store in a humid environment.
- Damaged by insects and termites.
- The product comes into contact with corrosive chemicals.
- The user arbitrarily repair, change the function, change the original design and style.
- The product does not have Viet Nhat Plastic's warranty card.
Customers please provide detailed information about the error and attached pictures to customer service email address: Plasticvietnhat6@gmail.com. We will respond to your request within 24 working hours.
Technical staff will come to the place to check within 03 working days, depending on the damage of the product, Viet Nhat Plastic will notify the exact time for the repair, replacement or return of the product. back to the customer.
In case of urgent handling, please call Hotline: 0935.252.779